Privacy Policy

Effective date: 15.09.2025

Welcome to https://websevakendra.com/ (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase on our website https://websevakendra.com, enroll in our courses, or contact us via WhatsApp / email.

1. Information We Collect

We collect information that helps us provide our services and process orders. This includes:

Contact information: name, email address, phone number (including WhatsApp number) you provide when you contact us or purchase a course.
Payment & order information: payment transaction IDs, payment method details (we do not store full card data), order history, and the Razorpay / payment link transaction references when you buy a course or service.
Course delivery info: download/file access records, records of manual delivery (e.g. when you send screenshot on WhatsApp and we provide course materials), and communications related to fulfillment.
Technical data: IP address, browser type, device type, pages visited, and analytics data collected automatically (cookies, log files).
Support communications: messages sent via WhatsApp, email, or contact forms.

2. How We Collect Information

Directly from you when you register, purchase, send WhatsApp screenshots, contact support, or fill forms.
Through third-party services we use such as payment processors (Razorpay), email providers, and analytics tools.

3. How We Use Your Information

We use collected information for:

Processing payments and delivering purchased courses or services.
Sending purchase confirmations, invoices, and course access instructions (including via email or manual WhatsApp delivery).
Customer support and responding to inquiries.
Improving our website, services, and course content using analytics.
Fraud prevention and ensuring transaction security.

4. Payment Processing

We use third-party payment processors (for example, Razorpay). When you complete a purchase using a payment link or integrated gateway, your payment information is processed by that payment provider. We only store transaction references and order details necessary to fulfill your order. We do not store full card numbers or sensitive payment credentials on our servers.

5. Manual Order Verification & WhatsApp Delivery

If you purchase the course via a payment link and we deliver the course manually (for example, after you share a payment screenshot on WhatsApp), we will use your WhatsApp number and/or email to:

Verify your payment.
Send course files or access instructions.
Provide ongoing support related to your purchase.

Tip: Please do not share sensitive payment credentials on WhatsApp — only share the payment confirmation screenshot and transaction ID.

6. Sharing & Disclosures

We do not sell your personal data. We may share information with:

Service providers who perform business operations for us (payment processors, email delivery, hosting, analytics).
Legal authorities when required by law or to protect rights and safety.
Acquirers or partners in case of a business transfer (e.g., sale, merger).

7. Cookies & Tracking

We use cookies and similar technologies to enhance site functionality and analyze traffic. You can control cookies via your browser settings. Third-party services integrated on the site (analytics or advertising) may also place cookies.

8. Data Retention

We retain personal information as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce agreements. Transaction records (for tax and accounting) are retained per applicable law.

9. Security

We implement reasonable technical and organizational measures to protect your personal information. However, no internet or email transmission is completely secure — please be cautious while sharing sensitive information online.

10. Your Rights

Depending on your location, you may have rights including:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to certain processing or request restriction.
Request a copy of your data in a portable format.

To exercise any of these rights, contact us using the details below. We may ask for identity proof before processing requests to protect your privacy.

11. Children

Our services are not directed to children under 13 (or the minimum age in your country). We do not knowingly collect personal data from children. If you believe a child provided us personal data, contact us to remove it.

12. Third-Party Links

Our site may include links to third-party websites (payment pages, partners). We are not responsible for the privacy practices of those sites — please review their privacy policies separately.

13. Contact Us

If you have questions or want to exercise your privacy rights, contact us:

14. Changes to this Policy

We may update this policy occasionally. If we make material changes, we will notify you by updating the effective date above and posting notice on the site.